Want a more efficient call centre? Or do you want to help your customers connect with you easier while cutting your costs? Informatel’s cutting edge IVR (Interactive Voice Response) technology, robust infrastructure and 20 years of IVR experience will deliver just that.

What is IVR?

IVR means Interactive Voice Response. It is a technology that allows a person to interact with an automated telephone system; the system detects their phone keypad input and/or their voice. A simple example of an IVR system is:

• A person calls the phone number of a large supermarket chain.
• An automated voice asks them to punch in their postcode using their keypad; the IVR will use this to ascertain what suburb the user lives in.
• After punching it in, the voice asks them to press #1 to hear the latest specials in their area, #2 if they want to learn the location of their nearest supermarket branch or #3 if they want to be automatically connected to that branch.
• They choose their preferred option and the IVR takes care of the rest.

What are the benefits of IVR?

Our IVR services have many benefits. For example:

• Extremely flexibile and cost efficient way of getting connected to your customers.
• Can be set using many different charging models, from premium 1900 numbers, to 1300 numbers, to 1800 free-calls.
• IVR systems can be used for many purposes, such as: location based services; telephone booking systems, after-hours services; interactive information services; customer feedback lines.
• An intelligent IVR system can reduce phone line congestion by allowing your customers to quickly get what they need from you even if your staff are busy taking other calls, or when your office is closed.
• If your organisation has many departments or services, an IVR process can quickly direct customers to the department most relevant to them.
• IVRs can allow your customers to leave messages for you that are then automatically collated into a database or emailed to you as sound files.
• Messages in our IVR systems can be recorded in our a recording studio by professional voice recording artists; they can also be made using your own voice.
• Our IVRs can be integrated with various other technologies, such as automated credit card payment, speech recognition, SMS, virtual call centres, fax or email. Visit the services page for a more complete list of what our IVR services can do for your organisation.
• All our systems are highly scalable, reliable and secure.

Speak to us today about a FREE trial.