Here you can find answers to some of the most commonly asked questions.

How many stores can I link to?

We can link as many stores as you like to the service.

Can I choose my own number?

If you have a predetermined number we can link the service to that or talk to our staff about acquiring a number that may suit your marketing needs.

Can I update information for any country?

Yes, we can link to anywhere in the world.

What details can be placed on the line?

Any number of details can be setup on the line including phone numbers, addresses opening hours and information on specials.

How do we update your location based service?

Customers will be able to update the service via Informatel's web application My Locator. Informatel then record the updates to the changes if required and place them into production.

Can I charge a premium rate for the use of the line?

Yes, lines can be set up on 1800, 1300, 13 and 1900.

Can customers leave a message that we can reply to?

Yes, Informatel will record the message and email them to you using standard audio formats (MP3).

Can calls be directed to the stores?

Yes

How detailed are the maps?

We use well-known mapping software so as to provide both ease of use and detail.

What type of promotions can I run on the line?

As long as you have the correct permits you can run any promotions you like. We have extensive experience in competition management so ask us for advice.

How do customers locate their nearest store?

We use caller line identification to establish where the customer is calling from. If the caller has a private number we will ask the consumer to enter the postcode via their phone and determine the closest store using this same technology.

Can customers find other outlets?

Yes, this can be configured to provide not a single store but any number of predefined stores depending on your needs.

How do we install the maps into our website?

Our staff can assist you with this to make it as simple as possible.

What type of reporting can you provide?

We provide detailed standard reports but can configure our system to find out the information you need to know at your request.

Can our customers receive information by SMS?

Of course. Maps can be sent via mms and directions can be sent via SMS. Please note though that all Australian carriers only allow for up to 160 characters in one SMS.