Does your business or organisation have multiple stores, resellers, or locations? Let Store Locator Wiz set you up with a Location Service that helps your customers connect with you. We supply a powerful and flexible range of location services that can be phone-based, web-based, or both. Our phone-based locator services use IVR (Interactive Voice Response) systems recorded by professional voice-over artists in our on-site recording studio.

Don’t worry about overflow ever again! Our mass call infrastructure routinely provides extra capacity so that no matter how busy you get, every call is answered.

Using our callback product a caller simply enters their telephone number via an IVR interface which is then sent to the call centre through a fully integrated API or as an email so the caller is called back.

Options provided include:

• Playback to caller of scheduled callback day/time.
• Entering of identification number (e.g. policy no. or claim no.)
• Confirmation and generation of ticket numbers for reference.
• Confirmation of callback details via SMS.

Call recording sent with call back info for audio playback via call centre agent (include name and query details). Submission into the Informatel transcription system for data.

Informatel’s transcription system transcribes messages into text and collects and collates it for strategic dissemination.

Send an SMS for numerical data like date/time and other details to ensure confirmation and accuracy.

This allows you to capture acknowledgement and verbal agreements based on scripted terms and conditions. The call recording system allows calls to be recorded and listened to when you want. Additionally it eliminates the need for repetitive script reads by playing it via the playback feature and then prompting the callers’ agreement or response. Using our callback product a caller simply enters their telephone number via an IVR interface which is then sent to the call centre through a fully integrated API or as an email so the caller is called.

Our Interactive Voice Response (IVR) technology provides recorded information, transfers calls to and from call centres and allows callers to direct their own calls via the telephone keypad or speech recognition.